Safety and User Experience of a Generative Artificial Intelligence Digital Mental Health Intervention: Exploratory Randomized Controlled Trial.

ABSTRACT:

Background

General awareness and exposure to generative artificial intelligence (AI) have increased recently. This transformative technology has the potential to create a more dynamic and engaging user experience in digital mental health interventions (DMHIs). However, if not appropriately used and controlled, it can introduce risks to users that may result in harm and erode trust. At the time of conducting this trial, there had not been a rigorous evaluation of an approach to safely implementing generative AI in a DMHI.

Objective

This study aims to explore the user relationship, experience, safety, and technical guardrails of a DMHI using generative AI compared with a rules-based intervention.

Methods

We conducted a 2-week exploratory randomized controlled trial (RCT

SUBMITTER: Campellone TR 

PROVIDER: S-EPMC12144468 | biostudies-literature | 2025 May

REPOSITORIES: biostudies-literature