Driving and Restraining Forces in the Implementation of Information Systems in the Public Sector: Scoping Review.

ABSTRACT:

Background

Public sector organizations increasingly adopt information systems (ISs) to improve economic efficiency, service quality and overall adaptability. These projects represent substantial financial investments, making their success critical for organizational performance and societal impact.

Objective

This scoping review aimed to identify the driving and restraining forces influencing IS implementation in public sector organizations and to explore strategies that support successful change processes.

Methods

A total of 25 peer-reviewed articles were analyzed using Lewin's change theory to categorize and interpret driving and restraining forces. In addition, the narrative emerging from previous research on IS implementation was examined to explore how previous re

SUBMITTER: Lemmettyla A 

PROVIDER: S-EPMC12176313 | biostudies-literature | 2025 Jun

REPOSITORIES: biostudies-literature