User and Provider Experiences With Health Education Chatbots: Qualitative Systematic Review.

ABSTRACT:

Background

Chatbots, as dialog-based platforms, have the potential to transform health education and behavior-change interventions. Despite the growing use of chatbots, qualitative insights into user and provider experiences remain underexplored, particularly with respect to experiences and perceptions, adoption factors, and the role of theoretical frameworks in design.

Objective

This systematic review of qualitative evidence aims to address three key research questions (RQs): (RQ1) user and provider experiences; (RQ2) facilitators and barriers to adoption; and (RQ3) role of theoretical frameworks.

Methods

We systematically searched PubMed, the Cochrane Library, and ScienceDirect from January 1, 2018, to October 1, 2023, for English- or German-language, peer-reviewed

SUBMITTER: Choi КA 

PROVIDER: S-EPMC12180679 | biostudies-literature | 2025 Jun

REPOSITORIES: biostudies-literature