Users' Perceptions of Access to and Quality of Public Health Services in Brazil: A Cross-Sectional Study in Metropolitan Rio de Janeiro, Including Pharmaceutical Services.

ABSTRACT:

Background

This study evaluates one of the five regions of the state of Rio de Janeiro, Brazil, as part of a broader research project examining users' perceptions of the Unified Health System (SUS), which has already generated publications in previous phases. The aim was to assess users' perceptions of the SUS regarding access to and the quality of public health services, including pharmaceutical services, in the Metropolitan Region of Rio de Janeiro State.

Method

A cross-sectional study was conducted between January and August 2024 with 200 participants, using a 66-item survey addressing access to and the quality of SUS services, appointment scheduling, medication acquisition, and the pharmacist's role. Associations between variables were investigated using the Pearson Chi-

SUBMITTER: Raimundo MC 

PROVIDER: S-EPMC12193424 | biostudies-literature | 2025 Jun

REPOSITORIES: biostudies-literature