Artificial Intelligence-based Psychotherapy: A Qualitative Exploration of Usability, Personalization, and the Perception of Therapeutic Progress.

ABSTRACT:

Background

AI-based psychotherapy apps offer accessibility and structured interventions but face challenges regarding emotional depth, personalization, engagement, and ethical concerns. This study critically examines user experiences, identifying key advantages, limitations, and areas for refinement.

Methods

A qualitative approach was employed, using thematic analysis of semi-structured interviews with 17 participants (aged 18-45) who had used AI-based psychotherapy apps for at least four weeks. Ten participants had prior clinical diagnoses (e.g., anxiety, depression, adjustment disorder), while others reported subclinical psychological distress. Engagement duration ranged from 2 to 11 months, with most using the apps two to five times per week.

Results

Ten core theme

SUBMITTER: Beg MJ 

PROVIDER: S-EPMC12274205 | biostudies-literature | 2025 Jul

REPOSITORIES: biostudies-literature