Factors Associated With Portal and Telehealth Uptake and Use in a Minoritized, Low-Income Community: Mixed Methods Study.

ABSTRACT:

Background

Despite evidence that use of patient portals and telehealth is associated with many health benefits, disparities exist in awareness, adoption, and use. Understanding factors and strategies specific to underserved populations is key to achieving digital equity and better health.

Objective

This study assesses portal and telehealth experiences among residents of a minoritized and lower-resource area of Dallas, Texas.

Methods

Using an explanatory sequential design, we conducted surveys and semistructured interviews with English- and Spanish-speaking adults in 15 ZIP Codes surrounding a community-based clinic. We recruited participants via a patient portal, flyers, emails distributed by clinic and community partners, and in person. Surveys were offered online an

SUBMITTER: Higashi RT 

PROVIDER: S-EPMC12313082 | biostudies-literature | 2025 Jul

REPOSITORIES: biostudies-literature