Emotional labor (KELS®11): scale development and validation in the Korean context.

ABSTRACT:

Background

Emotional labor refers to the management of emotions and expressions to meet the emotional requirements of a job role. This study aimed to develop a revised version of the Korean Emotional Labor Scale (KELS®11), based on the first edition (KELS-24) introduced in 2014, and to provide practical applications and guidelines for its use in the Korean workplace through a validation process.

Methods

The revised version of KELS®11 was derived from the 24-item KELS, following a review process involving eight experts. To validate the scale's reliability and validity, a self-administered survey was conducted among 359 service industry workers using KELS®11, burnout, and depression scales. KELS®11 was reclassified, and its reliability and validity were evaluated. Receiver ope

SUBMITTER: Jeung DY 

PROVIDER: S-EPMC12315781 | biostudies-literature | 2025 May

REPOSITORIES: biostudies-literature