Online Reviews of Health Care Facilities.

ABSTRACT:

Importance

Understanding patient experience is crucial for improving health care delivery. However, language patterns and themes correlated with negative or positive ratings are not well known.

Objective

To examine online reviews of US health care facilities, identifying language patterns and themes associated with negative or positive ratings.

Design, setting, and participants

For this cross-sectional study, all reviews of US health care facilities offering essential health benefits, as defined by the Affordable Care Act, posted on 1 online platform (Yelp.com) under "Health & Medical" from January 1, 2017, to December 31, 2023, were obtained. Reviews are posted voluntarily with ratings (1 star = lowest, 5 stars = highest) and open-ended review narratives regarding pa

SUBMITTER: Sehgal NKR 

PROVIDER: S-EPMC12317347 | biostudies-literature | 2025 Aug

REPOSITORIES: biostudies-literature