Use of an electronic consultation system in an inner city general practice: a mixed-methods service evaluation.

ABSTRACT:

Background

The COVID-19 pandemic propelled the uptake of electronic consultation (e-consultation) tools. Such tools promise to increase access and improve efficiency. Previous research has highlighted unintended consequences associated with e-consultation use.

Aim

To explore patient and staff views, experiences and usage of an e-consultation tool in a general practice setting, 2 years after the start of the COVID-19 pandemic.

Design and setting

A mixed-methods service evaluation of an e-consultation tool (eConsult) in an inner city general practice.

Methods

E-consultations submitted between June and August 2022 (n=972) and associated electronic medical records were quantitatively analysed for the reason for query, type of response and whether it was followed by

SUBMITTER: Leung K 

PROVIDER: S-EPMC12323542 | biostudies-literature | 2025 Aug

REPOSITORIES: biostudies-literature