Public Medical Appeals and Government Online Responses: Big Data Analysis Based on Chinese Digital Governance Platforms.

ABSTRACT:

Background

In the era of internet-based governance, online public appeals-particularly those related to health care-have emerged as a crucial channel through which citizens articulate their needs and concerns.

Objective

This study aims to investigate the thematic structure, emotional tone, and underlying logic of governmental responses related to public medical appeals in China.

Methods

We collected messages posted on the "Message Board for Leaders" hosted by People's Daily Online between January 2022 and November 2023 to identify valid medical appeals for analysis. (1) Key themes of public appeals were identified using the term frequency-inverse document frequency model for feature word extraction, followed by hierarchical cluster analysis. (2) Sentiment classificati

SUBMITTER: Li H 

PROVIDER: S-EPMC12327965 | biostudies-literature | 2025 Aug

REPOSITORIES: biostudies-literature