Service Quality Assessment of Digital Health Solutions in Outpatient Care: Qualitative Item Repository Development Study.

ABSTRACT:

Background

The integration of digital health solutions (DHSs) into health care systems has the potential to significantly enhance service delivery and health outcomes. Despite their benefits, the adoption remains slow, especially in outpatient care, and is hindered by various barriers, such as unclear effectiveness and high costs.

Objective

This study aimed to address the uncertainties regarding the cost-benefit ratio of DHSs by developing a comprehensive instrument to evaluate their impact on health care service quality across diverse settings (eg, across different diseases or types of DHSs).

Methods

We conducted a multistaged rapid review and semistructured, qualitative interviews to identify and adapt existing instruments evaluating the effects of DHSs. The first r

SUBMITTER: Rigo D 

PROVIDER: S-EPMC12332462 | biostudies-literature | 2025 Jul

REPOSITORIES: biostudies-literature