Disparities in Patient Portal Activation and Use in a Pediatric Emergency Department.

ABSTRACT:

Introduction

Patient portals enhance patient engagement and health care outcomes, yet their use in pediatric emergency departments (EDs) remains understudied. This study evaluated patient portal activation and proxy use in a pediatric ED, examining associations with demographic and clinical factors.

Methods

We conducted a retrospective analysis of electronic health record patient portal use from a single urban pediatric ED from July 1, 2022, to June 30, 2023. Patient portal use was categorized as active, nonactive, and nonuser. We assessed demographic and clinical characteristics associated with portal use and examined proxy use among adolescents.

Results

Among 18,964 unique patients (27,454 visits), 58.1% were active portal users, 11.0% were nonactive, and 31.0% were

SUBMITTER: Howard MB 

PROVIDER: S-EPMC12340775 | biostudies-literature | 2025 Aug

REPOSITORIES: biostudies-literature