Dataset Information
Difficult calls to emergency medical dispatch centres - a mixed method study.
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ABSTRACT:
SUBMITTER: Holmstrom IK
PROVIDER: S-EPMC12418652 | biostudies-literature | 2025 Sep
REPOSITORIES: biostudies-literature
Publications
Difficult calls to emergency medical dispatch centres - a mixed method study.
BMC emergency medicine 20250908 1
BACKGROUND: At emergency medical dispatch centres (EMDCs) telephone triage takes place in three steps: identifying the event, assessing the caller’s need for support, and prioritizing the response. Some calls are considered to be more difficult to handle than others, and decision support systems may in these situations be of limited help. The aim of this study was to describe and characterize difficult calls to EMDCs. METHODS: Retrospective call data from 2022 to 2023 was extracted for Registere ...[more]