Association Between Conversational Multitasking and Clinician Work Behaviors at a Large US Health Care System: Cohort Study.

ABSTRACT:

Background

Clinical communication is central to the delivery of effective, timely, and safe patient care. The use of text-based tools for clinician-to-clinician communication-commonly referred to as secure messaging-has increased exponentially over the past decade. The use of secure messaging has a potential impact on clinician work behaviors, workload, and cognitive burden.

Objective

The objective of this study is to investigate the relationship between conversational multitasking-engaging in multiple concurrent, text-based secure messaging conversations-and clinician workload and cognitive burden for inpatient care.

Methods

This observational cohort study included attending physicians, trainee physicians, and advanced practice providers who worked in an inpatient se

SUBMITTER: Xia L 

PROVIDER: S-EPMC12419866 | biostudies-literature | 2025 Sep

REPOSITORIES: biostudies-literature