Boosting health provider performance with non-financial incentives: A cluster-randomized controlled trial in Tanzania.

ABSTRACT:

Background

Non-financial incentives are frequently used to improve performance among healthcare providers, capitalizing on mission-driven intrinsic pro-social motivation. However, the effectiveness of incentives varies across settings and may depend on whether they are provided privately or publicly. Using a cluster-randomized controlled trial (ClinicalTrials.gov: NCT05525533) among drug shopkeepers in Tanzania, we designed and evaluated the effectiveness of non-financial incentives in boosting provider performance.

Methods

We developed a non-financial incentive that involved providing shopkeepers with monthly reports of aggregated customer feedback compiled from anonymous surveys from young women (15-24) to appeal to shopkeepers' pro-social motivation for helping these cust

SUBMITTER: Chiu C 

PROVIDER: S-EPMC12425186 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature