Why unequal AI access enhances team productivity: the mediating role of interaction processes and cognitive diversity.

ABSTRACT:

Introduction

Generative artificial intelligence (GenAI) is widely viewed as valuable for improving the performance of human-agent teams (HATs). However, in reality, not all members have equal access to AI tools, making uneven AI integration an important factor impacting team composition and, thus, team effectiveness. While unequal access might seem detrimental, potentially hindering technology utilization, it could also foster deeper interactions and diverse expertise. To clarify these mechanisms, this study extends the classic Input-Mediator-Output model to an Input-Process-State-Output (IPSO) framework.

Methods

A lab experiment involving 60 two-person teams was conducted, with teams assigned to unequal, full, or no AI access conditions.

Results

The findings indicate

SUBMITTER: Han J 

PROVIDER: S-EPMC12450962 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature