How Does the Electronic Collection of Patient-Reported Outcomes Improve Patient Engagement in Pharmacy Encounters? A Multi-Method Study.

ABSTRACT: Routine collection of Patient-Reported Outcomes (PROs) can enhance patient-pharmacist communication and identify medication-related concerns. This study aims to explore the influence of RxTalk™, an electronic PRO tool, on patients' attributes and the dynamics of communication. Secondary aims include describing patients' experiences with RxTalk™ and identifying suggestions for improvements. This study is part of a pilot randomized controlled trial in which patients used RxTalk™ in the pharmacy while being observed before they spoke with the pharmacist. Patients' interactions with pharmacists were tape-recorded and analyzed, and patients were interviewed within one week. We integrated data from RxTalk™, patient observations, taped encounters, and interviews to provide a thicker description o

SUBMITTER: Qudah B 

PROVIDER: S-EPMC12452778 | biostudies-literature | 2025 Aug

REPOSITORIES: biostudies-literature