Ease pediatric emergency department crowding in Switzerland with high-quality telephone triage: a prospective multicenter study.

ABSTRACT:

Introduction

This is the first study evaluating the picture of a pediatric telephone triage service's (PTTS) quality from the hospital, telemedical, and patient perspective, to provide a deeper understanding of its contribution to the relief of pediatric emergency burden.

Methods

We conducted a prospective multicenter study from April 3 to May 15, 2023. All calls to the Medgate Kids Line of six hospitals providing pediatric emergency care in German-speaking Switzerland were included. Following telemedical counselling, patients were advised to visit a pediatric emergency department (PED) or a primary care provider (PCP) or were treated telemedically by the Kids Line team. Patients presenting to participating PEDs after calling were evaluated by a hospital triage specialist (H

SUBMITTER: Schmitz-Grosz K 

PROVIDER: S-EPMC12455728 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature