Recommendations for Mental Health Chatbot Conversations: An Integrative Review.

ABSTRACT:

Aim

To identify and synthesise recommendations and guidelines for mental health chatbot conversational design.

Design

Integrative review.

Methods

Suitable publications presenting recommendations or guidelines for mental health conversational design were included. The quality of included publications was assessed using Joanna Briggs Institute Critical Appraisal Tools. Thematic analysis was conducted.

Data sources

Primary searches limited to last 10 years were conducted in PubMed, Scopus, ACM Digital Library and EBSCO databases including APA PsycINFO, CINAHL, APA PsycArticles and MEDLINE in February 2023 and updated in October 2023. A secondary search was conducted in Google Scholar in May 2023.

Results

Of 1684 articles screened, 16 publications were selec

SUBMITTER: Nieminen H 

PROVIDER: S-EPMC12460983 | biostudies-literature | 2025 Oct

REPOSITORIES: biostudies-literature