Older persons' experiences of one-to-one in-home support for their digital needs: A qualitative study of a Digital Coach service.

ABSTRACT:

Background

Older persons (those 65 years of age and older) have the lowest digital competence and are thus at an increased risk of exclusion from a digitalizing society. To bridge this digital divide, several Swedish municipalities have introduced a service called Digital Coach (DC), where older persons can request in-home support for their digital needs. Little is known about older persons' experiences of this unique service.

Objective

To study older persons' experiences of one-to-one in-home support, with their digital needs, through the DC service.

Methods

A qualitative study was conducted through interviews, and the data were analysed using qualitative content analysis following the approach of Graneheim and Lundman.

Results

The older persons (n = 14

SUBMITTER: Berglund Kristiansson E 

PROVIDER: S-EPMC12495190 | biostudies-literature | 2025 Jan-Dec

REPOSITORIES: biostudies-literature