Exploring health professionals' views on the depiction of conversational agents as health professionals: a qualitative descriptive study.

ABSTRACT:

Background

Some health care conversational agents (HCCAs) are designed to simulate health professionals in terms of their presentation or appearance. Research suggests that the public has favorable views toward the depiction of HCCAs as health professionals, but the views of health professionals are less clear. We conducted a qualitative descriptive study to learn more about health professionals' views on this topic.

Methods

Physicians, nurses, and regulated mental health professionals were recruited using web-based methods. Participants were interviewed individually using the Zoom videoconferencing platform. They were asked to discuss potential benefits and drawbacks surrounding the depiction of HCCAs as health professionals. Interviews were transcribed verbatim and uploade

SUBMITTER: MacNeill AL 

PROVIDER: S-EPMC12497840 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature