Return on investment from quality improvement programmes in mental healthcare; a Delphi study on conceptual uncertainty and ambiguity.

ABSTRACT:

Introduction

Return on Investment (ROI) is a recommended and thus legitimatised approach to assessing the value of healthcare programmes, including in Quality Improvement (QI). In its accounting origins, ROI estimates monetary benefits against investments. In health economics, ROI estimates a monetary value of healthcare related benefits against costs. In a recent single site study, we explored the metaphorical use of ROI as a concept of benefits from QI in-order to develop a QI-ROI conceptual framework. We found that in QI, both monetary and non-monetary benefits are deemed as legitimate ROI by mental healthcare leaders. However, various ambiguities and uncertainties associated with QI-ROI conceptualisation were also apparent. As such, in the current study, we explored consensus o

SUBMITTER: Thusini S 

PROVIDER: S-EPMC12505768 | biostudies-literature | 2025 Oct

REPOSITORIES: biostudies-literature