Designing and psychometric evaluation of an Instrument to assess patient's satisfaction from communication with dentist and dental care services based on SERVQUAL model.

ABSTRACT:

Background

Good communication between the patient and the dentist is one of the factors affecting patient satisfaction with the dental care received. The aim of this study was to design a Farsi instrument to determine patients' satisfaction with dental services and communication with the dentist based on the SERVQUAL model. The psychometric properties of the instrument were investigated on adult patients referred to the School of Dentistry at Tehran University of Medical Sciences.

Methods

Questionnaires related to the topic were searched in 2021, and the appropriate items based on the domains of the SERVQUAL model were extracted. The items were revised and completed to develop the initial version of the instrument. Face validity and content validity of the instrument were as

SUBMITTER: Shariatzadeh K 

PROVIDER: S-EPMC12509370 | biostudies-literature | 2025 Oct

REPOSITORIES: biostudies-literature