Handling Features of Patient Safety Incident Reporting Software and Shortcomings in Report Processing From Healthcare Professionals' Perspectives: A Cross-Sectional Study With a Qualitative Design.

ABSTRACT:

Background

Patient safety incidents are underreported, and report handlers, usually unit managers, are dissatisfied with the incident reporting software's handling features.

Aim

To (1) identify the handling features of patient safety incident reporting software that support and challenge report processing; (2) determine which features report handlers believe should be added and (3) describe processing shortcomings from reporters' perspectives.

Design

A cross-sectional study with a descriptive qualitative design.

Methods

A descriptive qualitative cross-sectional study was conducted in two Finnish wellbeing service counties between January and February 2024. A total of 755 participants who used patient safety incident reporting software completed the Users' Perce

SUBMITTER: Koskiniemi S 

PROVIDER: S-EPMC12510765 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature