Emotion-Focused Human Resource Management and Compassionate Care Behavior: Integrating Emotion Regulation Theory With Public Service Motivation Theory.

ABSTRACT:

Aim

To examine the impact of emotion-focused human resource management (EFHRM) on compassionate care behavior (CCB) among nursing staff, and to explore the mediating role of emotional labor and the moderating effect of public service motivation.

Background

CCB-nurses' empathetic and patient-centered actions that meet patients' emotional and physical needs-is essential for high-quality nursing care. However, its organizational antecedents remain underexplored.

Methods

A cross-sectional survey was conducted among 272 nurses in hospital settings. EFHRM was assessed as a set of HR practices aimed at recognizing, supporting, and regulating employees' emotional needs and interpersonal sensitivities. Structural equation modeling was used to test the hypothesized relationship

SUBMITTER: Ji X 

PROVIDER: S-EPMC12543497 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature