From words to action? A scoping review on automatic sentiment analysis of patient experience comments from online sources and surveys.

ABSTRACT:

Background

Automatic analysis of free-text patient comments enables the efficient processing of large feedback volumes, reducing reliance on manual review. A 2021 review examined natural language processing (NLP) and sentiment analysis (SA) in patient experience research; however, recent advances in deep learning and generative artificial intelligence (AI) call for an updated synthesis.

Objectives

This scoping review aims to map and summarise recent studies applying SA to unstructured patient experience data related to healthcare services.

Methods

Following Joanna Briggs Institute methodology and PRISMA-ScR (Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews) guidelines, we conducted a comprehensive search across Medline,

SUBMITTER: Jelin E 

PROVIDER: S-EPMC12548608 | biostudies-literature | 2025 Oct

REPOSITORIES: biostudies-literature