Healthcare navigation services support access to gender-affirming care: A qualitative analysis of chat conversations.

ABSTRACT:

Background

As transgender and gender diverse (TGD) people become increasingly visible, healthcare solutions in the United States have also expanded to meet their needs. As TGD people and their families pursue gender affirming care (GAC), they also seek support to navigate complex healthcare and insurance systems. With increased demand for GAC, virtual healthcare navigation services in the U.S. have developed tailored approaches to address gaps in systems for this population.

Purpose

The purpose of this study was to qualitatively explore the role and influence of trained care coordinators (CCs) from a virtual navigation service in meeting commercially-insured TGD people's GAC needs.

Methods

We examined and analyzed redacted chat conversations between CCs from a virtual

SUBMITTER: Sexton Topper P 

PROVIDER: S-EPMC12548927 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature