Redesigning Telemedicine for Traditional Chinese Medicine: Service Design Approach to Digital Transformation.

ABSTRACT:

Background

With the rising global adoption of telemedicine, there is a crucial need to address inefficiencies and challenges in current service systems. This case study focused on enhancing the telemedicine service system of a traditional Chinese medicine clinic.

Objective

The primary objective was to identify and address pain points and inefficiencies in the existing telemedicine system with the aim of streamlining service operations for the benefit of both patients and service providers.

Methods

Through comprehensive service design analysis, including the creation of a customer journey map and a service blueprint, key areas for improvement were identified, and the service process was redesigned accordingly. A user-friendly web application was developed and evaluated

SUBMITTER: Jiamsanguanwong A 

PROVIDER: S-EPMC12560961 | biostudies-literature | 2025 Oct

REPOSITORIES: biostudies-literature