Towards mitigating overcrowding in urban Indian healthcare facilities: stakeholder perception analysis for existing and potential new patient referral mechanisms.

ABSTRACT:

Background

Public healthcare delivery in India faces several operational challenges, including congestion and long wait times at higher-level facilities and low utilization of lower-level facilities. Effective referral mechanisms can help address these issues. However, before designing and implementing potential new referral mechanisms, it is essential to understand patient and provider views. The objective of this study is to quantitatively assess patient and provider perceptions of both existing and potential new referral mechanisms and their association with patient socioeconomic and demographic attributes.

Methods

A cross-sectional survey was conducted to record and examine patient referral mechanisms - from patient and provider perspectives - currently operational at pu

SUBMITTER: Fatma N 

PROVIDER: S-EPMC12577198 | biostudies-literature | 2025 Oct

REPOSITORIES: biostudies-literature