Patient satisfaction, willingness to revisit, and implications for dental clinic education: service quality perception in Jeddah, KSA.

ABSTRACT:

Background

Saudi Arabia's Vision 2030 places significant emphasis on the health sector, including dental clinics, as a vital contributor to economic growth and the enhancement of quality healthcare services. Patient satisfaction and loyalty, measured through willingness to revisit, serve as key indicators of success in this evolving healthcare landscape. This study evaluates how service quality dimensions influence patient satisfaction and revisit intentions within dental clinics, Aligning with the goals of improving healthcare standards under Vision 2030.

Methods

A primary data was collected using random sampling method among 236 patients visiting dental clinics, with an age range of 10 to 70 years. The SERVQUAL model was employed to evaluate service quality across five dim

SUBMITTER: Othman BM 

PROVIDER: S-EPMC12581390 | biostudies-literature | 2025 Nov

REPOSITORIES: biostudies-literature