Patient satisfaction with healthcare services among health insurance program beneficiaries in Nepal: A cross-sectional study.

ABSTRACT:

Background

Patient satisfaction, often assessed through clients' experiences and opinions are vital for improving healthcare services, shaping health policies, and providing feedback on the quality, availability, and responsiveness of healthcare services. In this study, we assessed the healthcare satisfaction levels of insured patients with the health services provided under the National Health Insurance Program (NHIP) accredited health facilities.

Methods

We conducted a cross sectional study at 22 health facilities across 3 provinces of Nepal. We utilized client-exit interviews among 468 patients enrolled and utilizing the health services under NHIP. We used a validated Patient Satisfaction Questionnaire III (PSQ-III) developed by RAND Corporation including various contextu

SUBMITTER: Karmacharya BM 

PROVIDER: S-EPMC12611131 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature