Patient-Friendly Test Results and Patient-Initiated Messaging Among Adult Outpatients.

ABSTRACT:

Importance

Patients have access to test results but often struggle with interpretation due to limited context. Helping patients understand their results is essential for engagement and may reduce unnecessary messages requesting explanation.

Objective

To test the hypothesis that releasing test results in a patient-friendly educational format would reduce rates of patient-initiated messaging.

Design, setting, and participants

This quality improvement study using an interrupted time series design with preintervention and postintervention evaluation was performed at a single academic medical center that implemented patient-friendly presentation of test results through a patient portal for results with the highest message volumes, including basic metabolic panel, comprehen

SUBMITTER: Steitz BD 

PROVIDER: S-EPMC12625389 | biostudies-literature | 2025 Nov

REPOSITORIES: biostudies-literature