Developing the People's Experience Survey (PES): a mixed-methods study updating a patient-reported experience measure (PREM) for use in any healthcare setting across Wales.

ABSTRACT:

Objectives

To develop and validate a bilingual experience survey for use in any NHS healthcare setting, to support service improvement.

Design

A prospective mixed-methods study.

Setting

Any healthcare setting in NHS Wales including primary, secondary, urgent and planned care.

Participants

An opportunistic sample of people with experience of using local healthcare services. Qualitative interviews and focus groups were held to develop a draft survey. These were followed by online data collection from a wide participant sample for statistical validation. The tool was translated and linguistically validated following recognised methods. Patient engagement leads were involved to ensure the tool met their needs.

Results

We conducted and analysed five focus gro

SUBMITTER: Withers K 

PROVIDER: S-EPMC12625827 | biostudies-literature | 2025 Nov

REPOSITORIES: biostudies-literature