Digital chat-based care assessments in primary healthcare: nurses' work experiences and training needs.

ABSTRACT:

Objective

The digital transformation of society has significant implications for healthcare. Despite a growing body of research on telemedicine implementation, studies specifically examining chat-based care assessments by primary care nurses remain limited. The aim of the present study was to explore nurses' work experiences and training needs regarding chat-based care assessments in primary healthcare.

Method

This qualitative exploratory study employed semi-structured in-depth interviews with six nurses trained in telemedicine chat technique. Data were analysed inductively using reflexive thematic analysis.

Results

The findings indicated that chat-based care assessments could lead to prolonged assessment processes, and that nurses needed proficiency in chat technique

SUBMITTER: Halmambetova E 

PROVIDER: S-EPMC12632238 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature