Improving patients' satisfaction through service digitalization: a cross-sectional study based on the theory of psychological empowerment.

ABSTRACT:

Background

The digital transformation of medical services promotes innovation in medical services, changes service models, optimizes medical processes, improves service quality, and ultimately enhances patient experience and satisfaction. This study aims to explore the relationship between digital transformation of medical services and patient satisfaction.

Method

A cross-sectional online-based survey was conducted with 348 respondents in January and February 2023. We employed the Patient Psychological Empowerment Scale, Patient Satisfaction Scale, and Technology Readiness Scale to measure the digital transformation of medical services, patient psychological empowerment, patient satisfaction, and technology readiness, respectively. Confirmatory factor analysis was applied us

SUBMITTER: Zhou GS 

PROVIDER: S-EPMC12641990 | biostudies-literature | 2025 Nov

REPOSITORIES: biostudies-literature