"Float[ing] in the Middle" Nurse Navigators and the Interface of Access to Care.

ABSTRACT: The Australian health care system continues to struggle to meet the needs of people experiencing multiple complex chronic conditions. Australians who report poorer health continue to report poorer access to health care. Inequities in access are attributed to a "mistmatch" between the health care system and individuals' clinical and social needs. To address this misalignment at the interface of access, innovative approaches that consider both individual and system-level barriers to care need to be examined. Nurse navigation models designed to support people negotiating complex care and bridge systems and service gaps have been touted as a method to enhance access, but how nurse navigators work at the interface of access in practice is unclear. This qualitative study examined the mechanisms

SUBMITTER: Hannan-Jones C 

PROVIDER: S-EPMC12651983 | biostudies-literature | 2025 Oct

REPOSITORIES: biostudies-literature