Accessing Responsible Gambling Information from Casinos: Two Secret Shopper Studies.

ABSTRACT: Although responsible gambling (RG) programs are prevalent as they are legally required in many jurisdictions and are commonly found as part of corporate social responsibility policies, consumers report barriers to and limited employee knowledge about RG resources. Using a secret shopper methodology, two studies explored the accessibility of information about casino RG programs. The two studies sampled all seven casinos located within a southeast United States metropolitan area of 1.3 million people. Study 1 involved contacting each casino by telephone and requesting information from customer services representatives (n = 12), and Study 2 involved visiting casinos in person and requesting information from on-casino floor employees (n = 6), off-casino floor employees (n = 7), and security pe

SUBMITTER: Morelli B 

PROVIDER: S-EPMC12657571 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature