Are Casinos Responsive To Customers Accessing Information about Self-Exclusion?

ABSTRACT: Self-exclusion is a promising intervention for reducing gambling behavior and gambling problems. Casino patrons have reported difficulties when requesting information or exercising the option to self-exclude. Employing an audit methodology, a pair of observational studies explored the accessibility of self-exclusion information from casinos within a mid-size metropolitan gambling market. In study 1, investigators telephoned casino customer service numbers and asked about self-exclusion. In study 2, trained research assistants visited those same casinos to ask multiple staff for self-exclusion information. In both studies, questions were asked about general information about self-exclusion, the physical and online materials on self-exclusion, and directions to the physical and online self-e

SUBMITTER: Gunnigle MA 

PROVIDER: S-EPMC12657576 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature