Qualitative phenomenological exploration of lived experiences and perspectives of Chinese hospital administrators engaged in medical dispute management.

ABSTRACT: Medical disputes are a significant challenge in healthcare settings worldwide, with hospital administrators playing a pivotal role in managing the conflicts. In China, despite a reported decline, medical disputes continue to raise public and governmental concerns due to factors such as medical accessibility, patient expectations, and staff competency. This study aimed to explore the lived experiences and perspectives of Chinese hospital administrators directly engaged in medical dispute management, to understand the challenges they face and inform the development of targeted training and support systems. Using a qualitative phenomenological approach, we conducted semi-structured, in-depth interviews with 13 hospital administrators from two major regional comprehensive hospitals in Beijing.

SUBMITTER: Chen J 

PROVIDER: S-EPMC12657975 | biostudies-literature | 2025 Nov

REPOSITORIES: biostudies-literature