Electronic Visit Use and Resolution Rates for Adult Outpatient Conditions in an Integrated Care Setting.

ABSTRACT:

Importance

Asynchronous structured electronic visits (e-visits) in which online systems ask defined questions about prespecified conditions are an emerging modality for providing highly convenient outpatient care. Scant information exists on their use and outcomes.

Objectives

To (1) compare the percentage of initial visits made via e-visits with telephone, video, or office appointments for 4 common outpatient conditions; (2) compare rates of related follow-up visits within 7 days among visit modalities; and (3) identify patient characteristics associated with e-visit and follow-up visit use.

Design, setting, and participants

Cross-sectional analysis of e-visits and telephone, video, and office visits made in Kaiser Permanente Northern California, where The Permanente

SUBMITTER: Lieu TA 

PROVIDER: S-EPMC12658666 | biostudies-literature | 2025 Nov

REPOSITORIES: biostudies-literature