"We get support now …": a mixed methods study of patients' experiences of healthcare under the national health insurance scheme (PM-JAY) in India.

ABSTRACT:

Background

Publicly-funded health insurance (PFHI) schemes are widely employed in low- and middle-income countries to enhance financial protection and advance universal health coverage. India's Pradhan Mantri Jan Arogya Yojana (PM-JAY), launched in 2018, provides inpatient coverage to over 500 million socioeconomically disadvantaged individuals. Although positive patient experiences are linked to improved health outcomes, evidence on patient experiences under PM-JAY remains limited. This mixed-methods study investigates patient experiences with PM-JAY healthcare services, while incorporating provider reflections on these experiences.

Methods

A concurrent triangulation mixed-methods study was conducted across 16 districts in 7 Indian states. Qualitative data were collected vi

SUBMITTER: Srivastava S 

PROVIDER: S-EPMC12661883 | biostudies-literature | 2025 Nov

REPOSITORIES: biostudies-literature