Information technology perception and value cocreation behavior influence patient satisfaction in chronic disease care.

ABSTRACT: Patient satisfaction with medical care is one of the key outcome indicators of chronic disease healthcare service quality. However, the factors influencing patient satisfaction, particularly from the perspectives of information technology perception and value cocreation, are underexplored. This study aims to examine the relationships between information technology perception, value cocreation behavior, patient trust, and patient satisfaction in chronic disease patients in China community health centers (CHCs). It also investigates the mediating role of value cocreation behavior and the moderating effect of patient trust. A cross-sectional survey was conducted from September 2019 to December 2019 in Wuhan and Taiyuan, China. Participants were selected using a multistage stratified random sa

SUBMITTER: Liu J 

PROVIDER: S-EPMC12673068 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature