Facilitators and Barriers to Implementing a Patient Portal at a Dental Hospital From the Implementers' Perspectives: Qualitative Study.

ABSTRACT:

Background

Patient portals can improve care delivery and optimize health service efficiency, but they are not always adopted by patients and staff. To improve adoption of patient portals, existing research has focused on examining implementation processes from the perspectives of end users. However, to our knowledge, the views of the implementers, who have in-depth insight into interorganizational and intraorganizational factors impacting implementation, have not been previously explored.

Objective

The aim of this study was to explore implementers' perspectives on the key facilitators and barriers to implementing a patient portal.

Methods

This was a cross-sectional qualitative study conducted at a dental hospital in Sydney, New South Wales, Australia. Participants wer

SUBMITTER: Bamgboje-Ayodele A 

PROVIDER: S-EPMC12673303 | biostudies-literature | 2025 Nov

REPOSITORIES: biostudies-literature