Understanding Acceptability of AI Triage Tools Amongst Underserved Populations: Lessons From the Early Phases of Co-Production With Bangladeshi Communities in Birmingham, UK.

ABSTRACT:

Background

Effective communication is central to safe, high-quality primary care. For Bangladeshi communities in the United Kingdom (UK), linguistic barriers continue to impede access to timely and culturally sensitive healthcare. This study describes an early phase of the co-production pathway of the tool seeking to understand the contextual acceptability of an AI-enabled translation tool designed for general practice, with functionality to capture symptoms, clinical problems, across diverse Bangladeshi dialects and provide guidance on next steps.

Methods

We conducted a series of semi-structured interviews with a sample of Bangladeshi patients from South Birmingham, UK to understand their attitudes towards using the AmarDoctor translation tool. The data were analysed using

SUBMITTER: Litchfield I 

PROVIDER: S-EPMC12676503 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature