Taming the In-Basket-How Two Simple Tools Reduced Portal Message Volume in an Academic Internal Medicine Clinic.

ABSTRACT:

Background

Patient portal messaging has emerged as a critical tool in primary care, particularly during the COVID-19 pandemic, facilitating asynchronous communication between patients and providers. The surge in portal messages during the pandemic has exacerbated work overload and burnout among primary care providers.

Objective

To enhance primary care clinic portal message workflow efficiency by identifying barriers through surveys and interviews, then implementing interventions to address challenges and streamline processes.

Design

We used a pre- and post-intervention with concurrent control design to evaluate this quality improvement project. The project was conducted at an Internal Medicine ambulatory clinic site within a large academic medical center in the Midwes

SUBMITTER: Hadeed N 

PROVIDER: S-EPMC12686222 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature