Consumer Co-Design of an Online Resource to Build Communication Skills of Health Consumers: Mixed Methods Study.

ABSTRACT:

Background

Information provided by health professionals can be complex and is often not well understood by health care consumers, leading to adverse outcomes. Clinician-led communication approaches such as "teach-back" can improve consumer understanding, yet are infrequently used by clinicians. A possible solution is to build consumers' skills to proactively check their understanding rather than waiting for the clinician to do so; however, there are few educational resources to support consumers in building these skills.

Objective

This study aimed to co-design a web-based learning resource for consumers to check they have understood information provided by a clinician (ie, to "check-back").

Methods

This mixed methods study used a co-design approach, consisting of 2 ph

SUBMITTER: Beauchamp A 

PROVIDER: S-EPMC12700338 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature