Information security and confidentiality in health chatbots: A scoping review and development of a conceptual model.

ABSTRACT:

Objectives

The present study aims to identify the key challenges related to information security and confidentiality in health chatbots, extract relevant solutions, and propose a conceptual model to ensure secure and confidential data management within such systems.

Methods

To achieve the study's objectives, a scoping review was conducted. This phase focused on identifying reported challenges and proposed solutions in prior studies regarding information security and confidentiality in health chatbots. In this context, we selected English-language articles in international journals and conferences related to information security and confidentiality in health chatbots. After that, relevant international frameworks, studies, and guidelines on information security, confidentiali

SUBMITTER: Talebi Azadboni T 

PROVIDER: S-EPMC12701229 | biostudies-literature | 2025 Jan-Dec

REPOSITORIES: biostudies-literature