Investigating How Clinicians Form Trust in an AI-Based Mental Health Model: Qualitative Case Study.

ABSTRACT:

Background

Trust in artificial intelligence (AI) remains a critical barrier to the adoption of AI in mental health care. This study explores the formation of trust in an AI mental health model and its human-computer interface among clinicians at a web-based mental health clinic in the Region of Southern Denmark with national coverage.

Objective

This study aims to explore clinicians' perspectives on how trust is built in the context of an AI-supported mental health screening model and to identify the factors that influence this process.

Methods

This was a qualitative case study using semistructured interviews with clinicians involved in the pilot of a mental health AI model. Thematic analysis was used to identify key factors contributing to trust formation.

Results<

SUBMITTER: Kelly A 

PROVIDER: S-EPMC12716233 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature