Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England.

ABSTRACT:

Background

There is interest in using predictive models to address non-attendance of healthcare appointments without prior notification. Although several National Health Service (NHS) hospital trusts have piloted predictive models for non-attendance, there is a lack of published evidence in clinical settings.

Objectives

This mixed-methods evaluation of the pilot of a predictive model intervention in outpatient services aimed to examine (1) the effect of the intervention on patient non-attendance and (2) staff engagement in the delivery of the intervention.

Design

A mixed-methods study across two pilot phases. Quantitative data explored the use and impact of the predictive model on non-attendance. Z-tests were conducted to assess changes to non-attendance rates prepilo

SUBMITTER: Laverty L 

PROVIDER: S-EPMC12718563 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature