Proactively Delivered Digital Mental Health Support for Health Care Workers: Usability and Acceptability Evaluation.

ABSTRACT:

Background

Health systems are investing in mental health and well-being support tools and resources for health care workers (HCW). Considering the mental health strain facing HCWs, there is a need to optimize the current mental health delivery model.

Objective

This study aimed to evaluate the usability and acceptability of a proactive digital mental health approach (Cobalt+;Penn Medicine), which included services proactively sent to HCWs via text messaging, including (1) monthly automated text messaging reminders and links to Cobalt, and (2) bimonthly text-message-based measures of depression and anxiety.

Methods

This study used the System Usability Scale (SUS), Net Promoter Score (NPS), and open-ended questions to capture Cobalt+ participants who received proactive d

SUBMITTER: Southwick L 

PROVIDER: S-EPMC12728399 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature